Skills
- Microsoft 365
- SharePoint Online & On-Prem
- Teams & Viva
- Power Platform
- Copilot / Copilot Studio
- Azure Entra & Licensing
- Team Leadership
- Project Management
- Change Management
- Intranet Governance
Experience
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M365 Product Manager / Administrator
2022 – Present- Lead Microsoft 365 administration (SharePoint, Teams, Viva, Power Platform, Copilot, Entra, Licensing) and manage the support team, including career development and ServiceNow incident response.
- Implemented global SharePoint Online intranet with Hubs, Viva Connect, multi-language sites, and governance standards.
- Built Copilot Studio chatbots for multiple departments to increase productivity.
- Directed migration of on-premises SharePoint farms to SharePoint Online.
- Led license reallocation for 17,000 employees, aligning roles to licenses with full communication and training.
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IT Infrastructure Systems Administrator
2018 – 2022- Migrated and consolidated two Hitachi companies’ Microsoft 365 environments (Teams, Exchange, SharePoint, OneDrive) with zero downtime.
- Delivered global SharePoint Online intranet with custom templates, navigation, and search; trained 200+ content owners and established governance.
- Built training and support program with weekly Teams sessions and materials for SharePoint, Teams, and Power Automate.
- Developed Power Automate and Power Apps solutions for departmental workflow automation.
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Collaboration Services Specialist
2013 – 2018- Provided SharePoint, DocuSign, and WordPress expertise, support, and training across the organization.
- Built workflow automation with SharePoint Designer and Nintex; managed hybrid SharePoint environments.
- Administered DocuSign and county WordPress sites; established a SharePoint Power User Group.
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Web & Graphic Designer
2005 – 2012- Managed websites, WordPress sites, social media, and email campaigns; handled SEO and design standards for print and digital materials.
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Vice President / Art Director, Viewmark Inc.
1996 – 2005- Led art department and delivered large web projects for clients including Agilent, HP, NASA, and the Veterans Administration; designed and maintained a proprietary CMS and 100+ websites.